This session will bring together experts and practitioners to explore how Business Supporting Organizations (BSOs) can modernize their operations through digital transformation. The discussion will focus on the integration of advanced technologies like AI, IoT, and big data analytics into BSO processes, equipping them to better serve startups and SMEs in a rapidly evolving technological landscape. Panelists will share insights on innovative tools and strategies, as well as real-world examples of successful solutions that have enhanced organizational effectiveness and responsiveness.
Expected Outcomes:
• Participants will gain an understanding of best practices for digitalizing BSO operations, including process optimization and adoption of advanced technologies.
• Panelists will highlight successful case studies demonstrating the impact of digital transformation on organizational performance and service delivery.
• The session will foster dialogue around collaboration opportunities between BSOs, technology providers, and business leaders, sparking innovative solutions and partnerships for the future.
En